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Protection of Cards & Personal Information
- Store your card properly. Cards are sensitive to mechanical and electromagnetic waves as well as to sun impacts. Do not bend your card.
- Avoid submitting personal details for lucky draws.
- Sign on the back of your new card as soon as you get it using the same signature as entered in your original application form.
- Cancel or destroy any unwanted or expired cards.
Precautions When Going Abroad with Cards
- Whenever you are travelling, make sure not to carry all your banking cards in the same wallet or folder.
- Always check your cards at airport terminals.
When Making Transactions through Call Centers / IVRs
- Don't give your card number over phone to anonymous callers.
- Don’t be intimated by a telemarketing salesperson.
- Do not volunteer any personal information when you use your credit/debit card, other than your ID document.
- If you find any suspicious transaction on your statement, contact your bank immediately.
What to do if you are a Victim of Card Fraud
If you discover that your card has been lost or stolen or that you have been victim of a fraud, you should inform your bank immediately.
Some Warning Signs of ID Theft & Fraud
- Your credit card statement includes charges for items you have not purchased or ordered.
- A debt collection agency contacts you about goods you have not ordered or an account you have never opened.
- You receive a telephone call or letter saying you have been approved or denied credit for accounts you know nothing about.