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Customer Security Awareness : WhatsApp Scam

We are currently observing a rise in fraudulent WhatsApp messages and calls . These messages are designed to trick users into revealing sensitive information or performing unauthorized transactions.

In addition Hackers have recently been exploiting accounts belonging to known individuals (friends or relatives) and contacting their contacts by sending fake group invitation links, often under the pretext of including mutual friends, delivery companies, telecom providers,  or WhatsApp support, etc…

These fraudulent links or QR CODEs redirect users to malicious pages that request the entry of a verification code (OTP) received via SMS. They trick users into sharing the 6-digit SMS verification code, allowing attackers to take over the account. Once shared, the fraudster can register the victim’s phone number on their device, gain full control of the WhatsApp account, and impersonate the account owner to request money or sensitive information

We urge all customers to remain vigilant and follow the guidance below.

How the Scam Works

Fraudsters may:

• Impersonate bank employees, customer support, or security teams
• Use WhatsApp messages or calls claiming “urgent account issues”
• Send fake links asking you to “verify account,” “update KYC,” or “unlock account” or sending a group link to join
• Request sensitive data such as:
  • OTP codes
  • Card numbers or CVV
  • Online banking credentials
  • PINs or passwords
• Ask you to install remote access applications or unknown APK files

Key Warning Signs

Be cautious if you receive:

• Unexpected messages claiming to be from the bank
• Pressure to act immediately (“your account will be blocked”)
• Requests for confidential information
• Links not originating from official bank domains
• Messages from unofficial WhatsApp numbers

Important Security Rules

LGB Bank will NEVER:

• Ask for OTP, PIN, or passwords via WhatsApp, SMS, or phone call
• Request installation of third-party apps for verification
• Ask for remote access to your phone or computer
• Send links asking you to log in outside official banking channels

What You Should Do

If you receive a suspicious message:

• Do NOT click any links
• Do NOT share any personal or banking information
• Block and report the number on WhatsApp
• Contact the bank immediately through official channels
• Verify all requests via contacting the related LGB branch or customer call center
• Avoid scanning unknown QR codes
• Never share your verification code (OTP) or Recovery Code if set with anyone under any circumstances.
• Be cautious with unknown voice/video calls
• Review linked devices in WhatsApp Web
• activating the Two-Step Verification feature on WhatsApp Ensure your WhatsApp & mobile device is updated to the latest versions.
• Avoid unofficial APK downloads

·         Do not open suspicious links, attachments, or group invitations from untrusted sources, even if they appear to come from a friend or relative, without verifying directly with them.

Report Fraud Immediately

If you suspect fraud or have already shared information:

• Contact our 24/7 call center
• Visit your nearest branch

Stay Safe Online

Always access your bank services through:

• Official mobile banking application
• Official bank website only
• Verified customer service numbers listed on our website

Our Commitment

We continuously monitor fraud trends and implement strong security controls to protect our customers. However, awareness is the first line of defense.