Alternative methods of consumer disputes resolutions:
In the event you are not satisfied with the Bank’s response to your complaint, and provided that you are a consumer you may refer for an out of court settlement of the dispute, to an approved alternative dispute resolution entity (“ADR Entity”), according to the provisions of the Law on Alternative Consumer Dispute Resolution of 2017 (N.85 (I) / 2017).
Any information with regard to the ADR Entities handling financial disputes and of the relevant services offered, are available on the official website of the Consumer Protection Service of the Ministry of Commerce and Industry http://www.consumer.gov.cy
For the time being, such entities are the following:
Cyprus Consumer Centre for Alternative Dispute Resolution
Tel: 357 22 519 741
Fax: 357 22 318 214
E-mail: secretariat@adrcyprus.com
Address: Kyriakou Matsi 16, Eagle House, 8th Floor, Agioi Omologites 1082, Nicosia, Cyprus
ICLAIM Centre
Tel: 357 24 694 096
E-mail: info@iclaimcentre.org
Address: University Ave 12-14, Pyla 7080, Larnaka, Cyprus
Financial Ombudsman of the Republic of Cyprus
Tel: 357 22 848900
Fax: 357 22 660 584, 357 22 660 118
Email: Complaints.financialombudsman.gov.cy
Address: Kipranoros 15, 1061, Nicosia, Cyprus
